FAQs

Sizes

Unsure which size will fit you best? Take a look at our handy sizing charts: 

Delivery

  • UK standard delivery –
    only £2 for any quantity of items. Please note this service is only available to addresses in the UK mainland.
  • Postage to Europe depends on the weight and size of the package – the price is calculated for you before buying when you enter your delivery address.
  • We will dispatch your order within 5 working days.

How do I return my purchase?

Here at Genki Clothing Co we are naturally very proud of our clothing and want you to be 100% satisfied with your purchase. Please do let us know in the first instance within 14 days of your purchase if you are not satisfied in any way by e-mailing us at sales@genkiclothing.co.uk giving a brief description of the problem. If your grievance is justified and cannot be resolved between us, your clothing can be returned to us at Genki Clothing Co, Basepoint Business Centre, Rivermead Drive, Westlea, Swindon, Wiltshire, SN5 7EX where we will offer you either a full refund or another item of the equivalent value of your choice. Please read the washing instructions if your grievance relates to shrinkage or print issues. It is your responsibility as the customer to ensure that items are returned safely and in their original and unused condition, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary. Once we’ve received the item(s) back in their original and unused condition, we’ll initiate a refund within the time frame specified above

Washing Instructions

T-shirts: machine wash your t-shirts inside out at 30°, do not bleach, do not tumble dry, iron on a low heat inside out, line dry, do not dry clean, do not iron print.

Any other questions?

Just contact us at sales@genkiclothing.co.uk